Most teams that need DevOps don't need a DevOps hire. They need people who have done it before, available predictably, who already know their systems when something breaks at 4pm on a Friday.
That's what this is. A fixed number of hours each month, a named engineer, and a response commitment you can plan around. Not just a ticket queue. Not just a junior with a runbook. The engineers who build it are the engineers who keep it running.
What's Included
What you get every month
- A guaranteed hours allocation, spent on whatever matters most that month
- A response commitment you choose, down to half a business day
- Continuity. We learn your estate once and keep it
- Direct contact with the engineer doing the work, not an account manager
- Written documentation as we go, so the knowledge becomes yours
What it's typically used for
Pipeline work that keeps slipping. Infrastructure changes nobody has time to do properly. The migration that's been on the roadmap for two quarters. Reviewing a design before it's built rather than after. Being the people who pick up the alert and know what it means.
Response commitments
Pick the response time that matches how much it costs you to wait:
| Response | What it means |
|---|---|
| 24 hours | Next business day. Standard on every tier |
| 8 hours | Same business day |
| 4 hours | Half a business day |
Two things worth being precise about, because they're usually left vague:
Responding isn't billed against your hours. Acknowledging a request, triaging it and telling you what happens next is part of the monthly fee. Your hours are for doing the work, not for getting someone's attention.
A response is an answer, not a fix. Within the window you get a human reply: an ETA, a question, or a clear statement that it's outside scope. Resolution time depends on what's actually wrong.
Response windows run during your agreed business-hours window. Out-of-hours and weekend incident cover can be scoped into an agreement where it's genuinely needed.
Tiers — 10, 20 or 40 hours a month.
Unused hours don't roll over. That keeps the allocation honest and your monthly number predictable.
Start with a conversation. Thirty minutes, free, no obligation — we'll work out whether a retainer is even the right shape for what you need.
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