Every Atlassian instance past a few years old has the same problems. A dozen near-identical workflows nobody can retire. Custom fields nobody fills in that slow down every screen and every search. Permission schemes nobody understands and nobody dares change. Abandoned projects still turning up in search results. Automation rules that stopped firing months ago and never said so.
None of it is urgent, so none of it gets fixed. Meanwhile every person in the company pays a small tax on every ticket they file.
We audit the instance, tell you what's wrong in order of what it costs you, and fix what you want fixed.
What's Included
What the audit covers
- Workflow and screen sprawl, and which schemes can safely be retired
- Custom fields: what's used, what's dead, what's slowing down search
- Project and space structure, including whether team-managed or company-managed is actually right for each project
- Permission schemes, and who can really see what
- Automation rules, including the ones that have silently stopped running
- Confluence spaces with no index — the single most common reason people say they can't find anything
- Documentation that is stale enough to be actively misleading
- Paid licences still assigned to deactivated users
What you get
A written assessment with findings classified by severity, a prioritised remediation list with the annual cost or saving against each item, and diagrams of the current and proposed structure. Remediation is quoted separately from the audit's own findings, and there's no obligation to buy it from us.
Documentation and runbooks are an explicit deliverable. Most consultants hand over a reorganised instance and nothing to explain it, which is how it drifts back within a year.
The honest part
That last audit item — licences on deactivated users — is usually the one that pays for the engagement outright. If it doesn't, we'll say so. An instance that is already clean is worth knowing about too, and the audit is cheaper than the meeting where everyone argues about whether it is.
This is configuration, structure and documentation work, not plugin development. Migrations between Atlassian hosting tiers can be scoped as a separate piece of work if you need one.